Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
REPORT A PROBLEM
If you notice an issue on the products or anything else on the order, write us as soon as possible: email@example.com
When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
RETURNED by Customer
1) Contact as as soon as possible: firstname.lastname@example.org
2) Sorry, but we do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at discretion. So again, write us: email@example.com.
EU consumers – According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Please contact us: firstname.lastname@example.org. Tel. 0039 3477806107